B & E AUTO SALES

Pro Auto Care Inc. DBA B & E Auto Sales

Core positioning: A comprehensive automobile maintenance service organization with 20 years of deep cultivation in the local area, focusing on providing "technically reliable, price transparent, and responsive" maintenance solutions for private cars and enterprise vehicles.

Store address: 15215 Kinsman Rd Cleveland Ohio 44120, Cleveland, Ohio

• Contact phone number: English customer service+1 (440) 363-1522 Chinese customer service 3473483493

1、 Store advantages

1. Technical strength: With a professional maintenance team of 15 people, including 5 senior technicians with more than 10 years of experience and 3 personnel holding special certificates for new energy maintenance, we can cover the full system maintenance of fuel vehicles (all brands) and new energy vehicles (pure electric/hybrid), especially skilled in solving difficult problems such as engine faults, transmission maintenance, and three electric system diagnosis.

2. Equipment guarantee: Equipped with a complete set of professional equipment such as the Yuanzheng X431 diagnostic instrument, new energy battery tester, vehicle calibration instrument, and dust-free paint booth, to meet the needs of all scenarios from basic maintenance to deep repair.

3. Service features: Promote "transparent service" - provide a detailed quotation before maintenance, check the progress in real time during maintenance, and provide a 90 day/10000 kilometer warranty after maintenance (extended to 1 year for major repairs); Support 24-hour emergency rescue (arriving within 40 minutes within the city).

2、 Main business

• Basic maintenance: routine maintenance such as oil/filter replacement, tire pressure testing, air conditioning cleaning, brake oil/antifreeze replacement, etc. (supporting different brands of oil adaptation, with clearly marked prices).

• Fault repair: Diagnosis and repair of full system faults such as unstable engine idle, transmission jerking, circuit short circuit, decreased range/code reporting of new energy vehicles, chassis abnormal noise, etc.

Special services: vehicle annual inspection agency, minor repair of accident vehicles (sheet metal/paint), tire replacement/dynamic balancing, battery testing and replacement (suitable for mainstream new energy vehicle models).

Enterprise cooperation: We provide designated vehicle maintenance services for more than 10 surrounding enterprises, offering customized support such as door-to-door pick-up and delivery, monthly maintenance reports, etc.

3、 Development History

1. 2004: The store was established, initially focusing on basic maintenance and simple repairs of fuel vehicles, serving the surrounding community residents, and accumulating the first batch of customer reputation through "practical service".

2. 2012: Expanded the business area to 300 square meters, added 2 maintenance workstations, introduced senior technicians from brand 4S stores, upgraded equipment, and began to undertake deep maintenance services for engines, transmissions, and other vehicles. Wholesale and retail of used cars.

3. 2020: Keeping up with market demand, investing in new energy maintenance technology training and equipment procurement, becoming one of the earliest comprehensive repair shops in the local area with the ability to maintain the three electric systems of new energy vehicles, with service coverage throughout the city.

4. In 2023, we will launch the "Exclusive Rights for Old Customers" program, serving over 30000 car owners and achieving a customer repurchase rate of 65%. We have been awarded the title of "Integrity Auto Repair Shop" locally for three consecutive years.

4、 Customer Protection

• Price Transparency: All service items and accessory prices are publicly available (with price lists posted in stores), with no hidden consumption. Before repair, customers need to confirm the quotation before construction.

Quality commitment: Use genuine brand accessories (with a certificate of conformity provided), issue a detailed report after repair, and provide free repair for the same problem during the warranty period.

Convenient service: supports online booking (WeChat/phone), door-to-door pick-up and drop off (free within 10 kilometers one-way within the city), tea breaks and real-time maintenance progress viewing in the waiting area.

5、 Store concept

For 20 years, we have been dedicated to "making car owners feel at ease when repairing and using cars". We do not create low price gimmicks, but rely solely on technology and service to retain customers. We are committed to becoming a reliable car repair partner for local car owners.